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Frequently asked questions
What is SiteBaseSolutions?
SiteBase Solutions is a two‑person website creation and client‑acquisition agency built by Jayden (CTO) and Noah (COO). We specialize in creating clean, modern websites and simple lead‑generation systems for local service businesses. Our mission is to help small businesses look professional, stay organized, and bring in more customers without dealing with complicated tech.
How does your service work?
Our service is designed to make getting a professional, high‑converting website as simple and stress‑free as possible. We handle everything from the initial setup to the final launch. You choose your package, send us the content we need, and we build a clean, modern website that helps your business attract more customers. Our process is fast, organized, and built to give you a smooth experience from start to finish.
How much does it cost
Our pricing depends on the website package you choose and the level of features your business needs. We offer three clear, upfront options designed to fit different budgets and goals — from a simple online presence to a full lead‑generation system. We also provide optional monthly maintenance plans for ongoing updates, support, and optimization.
For full details, please visit our pricing page or contact us directly for a personalized recommendation.
Do you offer social media marketing services
We currently do not offer social media management. However, we do provide alternative solutions that may accomplish the same goal. Depending on what you need, we may recommend one of our website packages, automation setups, or lead‑generation tools to help you get the results you're looking for. If you’re unsure which option fits best, feel free to contact us and we’ll point you in the right direction.
How can I contact you
You can reach us directly by email, and from there we can schedule an in‑person meeting if needed. We keep communication simple and fast so you always know what’s going on with your project.
ng.sitebased@gmail.com
Send us a message anytime — we’ll get back to you quickly and set up a meeting that works for you.
Where can I learn more about you
You can learn more about who we are and what we do by exploring the other sections of our website. Our About Us page shares our story, our mission, and how our two‑person team operates. You can also browse our service pages to see exactly how we help local businesses build a stronger online presence.
If you ever want to meet in person, just send us an email — we’re always open to connecting and answering any questions.
Welcome to SiteBaseSolutions, By accessing or using our website (https://sitebasedsolutions.com) or purchasing any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website and services.
1. Use of Our Website
You may use our website for lawful purposes only. You agree not to:
Copy, reproduce, or redistribute any content without written permission
Attempt to interfere with the website’s functionality or security
Use our content, branding, or materials for commercial purposes without authorization
All intellectual property on this site is owned by SiteBase Solutions and protected by applicable laws.
2. Cookies & Tracking Technologies
Our website uses cookies to improve performance, personalize your experience, and analyze traffic.
By using our website, you consent to required cookies. Optional cookies may be declined in your browser settings. Third‑party tools (such as embedded videos, analytics, or booking widgets) may also use cookies according to their own policies.
3. Service Agreements & Client Responsibilities
When purchasing any of our website packages or services, you agree to:
Provide accurate information, content, and materials needed for your project
Respond to communication in a timely manner
Review drafts, proofs, and deliverables within the requested timeframe
Ensure you have rights to all content you provide (text, images, logos, etc.)
We are not responsible for delays caused by missing content, slow communication, or client inaction.
4. Payments & Refunds
All payments must be made through our approved payment methods.
Payments are non‑refundable once work has begun
Deposits (if applicable) are non‑refundable
Failure to pay may result in paused work or cancellation of services
Completed work will not be transferred or launched until full payment is received.
5. Project Timelines
Estimated timelines are provided as a courtesy and may vary based on:
Client responsiveness
Scope changes
Technical requirements
Third‑party delays
We are not liable for delays outside our control.
6. Revisions & Scope
Each service package includes a defined number of revisions. Additional revisions or requests outside the original scope may incur additional fees.
Scope changes include (but are not limited to):
New pages
New features
Redesign requests
Additional integrations
Additional automations
We will always notify you before applying additional charges.
7. Website Launch & Ownership
Upon full payment:
You own the final website files, content, and design delivered to you
We retain ownership of our internal processes, templates, systems, and proprietary methods
We may showcase your project in our portfolio unless you request otherwise in writing
If you request hosting, maintenance, or ongoing support, those services are governed by separate agreements.
8. Third‑Party Tools & Integrations
Some services may require third‑party platforms (hosting providers, CRMs, analytics tools, booking systems, etc.).
You acknowledge that:
Third‑party tools have their own terms and policies
We are not responsible for outages, errors, or changes made by third‑party providers
You are responsible for any third‑party subscription fees
We will assist with setup but cannot guarantee the performance of external services.
9. User‑Generated Content (Comments, Reviews, Submissions)
If you post comments, reviews, or content on our website:
You grant us a non‑exclusive license to use, display, or share that content
You confirm you have rights to the content
You agree not to post unlawful, offensive, or harmful material
We reserve the right to remove any content at our discretion.
10. Links to External Websites
Our website may contain links to third‑party sites. We are not responsible for:
Their content
Their policies
Any damages or issues arising from their use
Use external links at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential damages
We do not guarantee uninterrupted website availability
We are not responsible for losses caused by misuse, third‑party failures, or client negligence
Nothing in these terms limits liability for fraud, intentional misconduct, or situations where liability cannot be excluded by law.
12. Termination of Services
We may suspend or terminate services if:
Payments are not made
The client violates these Terms
The client engages in abusive, inappropriate, or unprofessional behavior
Upon termination, all completed work up to that point remains payable.
13. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.
14. Contact Information
For questions about these Terms & Conditions, contact us at:
jv.sitebased@gmail.com
ng.sitebased@gmail.com
Get in touch
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